1. Delivery Services
FuelVoxx provides on-demand fuel delivery, EV charging, and related services to customers within our service areas. This Delivery Policy outlines the terms and conditions related to our delivery services.
2. Service Areas
FuelVoxx currently operates in select metropolitan areas. To check if we deliver to your location, enter your address in our app or website. Our service areas are continuously expanding, and we may not be available in all locations.
We reserve the right to decline service to locations that are:
- Outside our current service areas
- Inaccessible to our delivery vehicles
- In violation of local regulations regarding fuel delivery
- Deemed unsafe for fuel delivery operations
3. Delivery Hours
Our standard delivery hours are from 6:00 AM to 10:00 PM, seven days a week, including most holidays. Delivery hours may vary by location and are subject to change.
Emergency fuel delivery services may be available outside standard hours in select areas for an additional fee.
4. Scheduling Deliveries
You can schedule fuel deliveries through our mobile app or website. We offer the following delivery options:
- On-Demand Delivery: Typically arrives within 2 hours of ordering, depending on location and current demand.
- Scheduled Delivery: Book a specific time slot up to 7 days in advance.
- Recurring Delivery: Set up regular deliveries on a weekly, bi-weekly, or monthly basis.
5. Delivery Process
Our delivery process is designed to be safe, efficient, and convenient:
- You place an order specifying the fuel type, quantity, and delivery location.
- We assign a qualified delivery partner to fulfill your order.
- You receive real-time updates on your delivery status through our app.
- Our delivery partner arrives at your location within the specified time window.
- You verify your identity and authorize the delivery using a one-time password (OTP).
- The delivery partner dispenses the fuel directly into your vehicle or approved container.
- You receive a digital receipt and confirmation of completed delivery.
6. Delivery Requirements
To ensure a successful delivery, please note the following requirements:
- The vehicle or container must be accessible to our delivery partner.
- You or an authorized representative must be present to verify the delivery.
- The fuel cap or container must be in good condition and compatible with our equipment.
- The delivery location must be safe and legal for fuel dispensing operations.
- You must provide accurate vehicle information, including make, model, and fuel type.
7. Delivery Delays
While we strive to deliver within the specified time windows, delays may occur due to:
- Unexpected traffic conditions
- Severe weather
- High demand periods
- Vehicle or equipment issues
- Access restrictions at the delivery location
In case of a delay, we will notify you through our app and provide an updated estimated time of arrival. For significant delays, you may be eligible for a service credit as outlined in our Refund Policy.
8. Fuel Quality and Measurement
FuelVoxx guarantees the quality and quantity of fuel delivered:
- All fuel is sourced from licensed suppliers and meets industry quality standards.
- Our delivery vehicles are equipped with calibrated meters to ensure accurate measurement.
- You will only be charged for the actual quantity of fuel dispensed.
- We maintain quality control records for all fuel deliveries.
9. Safety Protocols
Safety is our top priority. Our delivery partners follow strict safety protocols:
- All delivery partners undergo comprehensive safety training.
- Delivery vehicles are equipped with safety equipment including fire extinguishers and spill kits.
- Fuel is dispensed only in safe and appropriate locations.
- We comply with all local regulations regarding fuel transportation and dispensing.
- Deliveries may be postponed or canceled if safety concerns are identified.
10. Changes to This Policy
We reserve the right to modify this Delivery Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this Delivery Policy periodically for changes.
11. Contact Us
If you have any questions about this Delivery Policy, please contact us at:
Email: support@fuelvoxx.com
Address: 123 Fuel Street, Energy City, EC 12345
Phone: +1 (555) 123-4567